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Contact our Studio

It's always great to hear from you! Just let us know what you need and we will do our best to get back to you ASAP. Email us via the form below or call the studio at (774) 549-9526.

FAQ

Below are some of are common questions:

We typically ship orders within 1-3 days but occasionally it will take longer if we need to make a piece or during busy times. If you are in a rush to receive your order, I recommend choosing an expedited form of shipping which will not only travel to you faster, but this will also indicate to us that your order deserves urgent attention.

When ordering online, you have the following shipping options:

  • USPS First Class Mail. This is our standard shipping method. Please allow 2-5 days shipping time plus time to make the jewelry (if it's not in stock) and pack your order. I typically ship within 1-2 business days of when I receive your order but it occasionally takes a bit longer.
  • USPS Priority. This is an expedited shipping method. Please allow 1-3 days shipping time plus time to make the jewelry (if it's not in stock) and pack your order. I typically ship within 1-2 business days of when I receive your order but it occasionally takes a bit longer.
  • UPS Ground
  • UPS 3-Day
  • UPS 2nd Day Air, (restrictions apply based on time of day and day of the week)
  • UPS Next Day Air, (restrictions apply based on time of day and day of the week)
  • International shipping to Canada. We do not currently have a standard rate to ship to the UK and Ireland but please inquire if interested.
  • We typically lengthen our exchange timeframes around the holidays. Please contact us in advance of your purchase if you need a little extra leeway.
  • Custom orders are non-refundable and non-exchangeable.
  • All sale items are a final sale and are non-exchangeable. Please shop our sample sales and other occasional sales carefully.
  • Any returns and exchanges that fall outside of our refund and exchange guidelines will be evaluated on a case-by-case basis.

We are unable to refund shipping costs on combined orders. We are sorry but due to the high volume of our shipping operations, it may not be possible for us to combine orders and/or refund shipping charges. 

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